FAQ Berbrick88 — Answers at Your Fingertips

The minimum age to register and play at Berbrick88 is 18 years old. This is a strict policy with no exceptions. During the identity verification (KYC) process, a player's age will be confirmed via official documents. Accounts found to belong to underage users will be terminated and any remaining balance will be returned.

No. Berbrick88 only allows one account per individual. Players found to hold more than one account — whether under their own name or using another person's information — will face suspension and all bonuses received will be forfeited. If you are experiencing issues with an existing account, please contact customer support for assistance.

The KYC process at Berbrick88 requires the following documents:

• A copy of your valid national identity card (MyKad) or passport
• A selfie of you holding your identity document
• Proof of current address (utility bill or bank statement within the last 3 months)

KYC is processed within 24–48 business hours. Your first withdrawal requires completed and approved KYC.

Log in to your account, go to "Account Settings" and select "Security". There you can change your password by entering your current password followed by your new password. If you have forgotten your current password, use the "Forgot Password" link on the login for the recovery process via your registered phone number or email.

Yes. If you wish to permanently close your account, contact customer support via Live Chat and state your intention. Make sure to withdraw any remaining balance in your account before submitting the closure request. Alternatively, you may use the self-exclusion to temporarily suspend access.

Deposits via DuitNow and FPX are typically credited to your account within 1–5 minutes once payment is confirmed by the bank. Deposits via e-wallets such as Touch 'n Go, Boost, and GrabPay are also processed almost instantly. If your deposit is not credited after 15 minutes, save your transfer proof and contact our customer support.

The minimum deposit limit at Berbrick88 starts from RM10 for most payment methods. The maximum daily deposit limit varies by account level and payment method used. VIP players enjoy higher deposit limits. For exact details on the limits applicable to your account, check the "Account Limits" section in settings.

Berbrick88 does not charge any fees for deposits. However, your bank or e-wallet provider may apply a small transfer fee depending on your bank account type or plan. These are third-party charges outside of Berbrick88's control.

If your deposit has not been credited after 30 minutes, follow these steps:

1. Take a screenshot or save the transfer receipt from your bank or e-wallet
2. Note the transaction ID and transfer date/time
3. Contact Berbrick88 Live Chat support with that information

Our team will investigate and resolve the issue promptly.

Withdrawal processing time depends on the selected method. Withdrawals to e-wallets (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 1–4 hours. Withdrawals to bank accounts via bank transfer typically take 1–24 business hours. VIP players enjoy faster processing priority compared to standard accounts.

There are a few common reasons why a withdrawal may be rejected or delayed:

• KYC is incomplete or documents were not accepted
• Bonus wagering requirements have not been met
• Bank account details do not match the name on your profile
• Suspicious activity is currently under investigation
• Withdrawal amount exceeds the daily limit

If your withdrawal is rejected, you will receive a notification with a clear reason. Contact support for more details.

The minimum withdrawal limit at Berbrick88 starts from RM30. The daily maximum withdrawal limit depends on your account level — standard accounts have different limits compared to VIP members. To increase your withdrawal limit, activate your VIP account and complete the full identity verification process.

Bonus funds that have not met the wagering requirements cannot be withdrawn directly. However, your original deposit amount (excluding the bonus) can be withdrawn at any time, subject to set limits. If you choose to cancel the bonus before the requirements are met, the bonus funds and any related winnings will be removed from your account. Check Terms and Conditions for full details.

Wagering requirements mean you must wager the bonus amount (or bonus + deposit) a set number of times before you can withdraw winnings from that bonus. Example: A RM100 bonus with a 20x wagering requirement means you need to place bets totalling RM2,000 (RM100 × 20). This can be achieved across multiple play sessions, not all at once.

There are a few common reasons why a bonus may not be credited:

• Deposit amount did not meet the minimum required for the applicable bonus
• Promotion had expired before the deposit was made
• Promo code was not entered at the time of deposit (if required)
• Account is not eligible as the same bonus has been claimed previously

If you believe you meet the requirements but the bonus has not been credited within 24 hours, please contact customer support.

Most Berbrick88 bonuses can be used across multiple game categories — Live Casino, Slots, Bingo, and Sports Betting. However, certain specific promotions may be restricted to a particular category only. Game contributions toward wagering requirements may also differ — for example, Slot Games may contribute 100% while Live Casino contributes only 20%. Please read the terms of each promotion carefully.

Log in to your account and go to the "Active Bonuses" or "My Promotions" section in your dashboard. There you can view all currently active bonuses, current wagering progress, the remaining amount to be wagered, and each bonus's expiry date. This information is updated in real time every time you place a wager.

Yes. The Berbrick88 web platform is fully optimised for mobile phones and tablets. You can access all games directly from browsers like Chrome or Safari without installing any app. However, the Berbrick88 app is also available for a smoother experience with push notifications and faster load times.

If your connection drops during a game session, Berbrick88's system automatically saves the game state. When you reconnect, the game will resume from where it left off or be resolved according to the current game rules. For Live Casino, if a session cannot be resumed, the affected round will be settled based on server records — not the player-side display.

All games at Berbrick88 use Random Number Generator (RNG) certified to ensure every game outcome is random and cannot be manipulated. Live Casino games use real dealers and equipment monitored via cameras. Our game providers are internationally recognised companies with a proven fairness record.

Wagering limits vary by game type and selected table. Generally, Live Casino tables at Berbrick88 offer minimum limits starting from RM1 for regular players and can reach higher limits for VIP tables. Each table clearly displays the minimum and maximum limits before you join.

Log in to your account and go to "Account Settings" → "Security" → "Two-Factor Authentication". Follow the instructions to link your phone number. Once active, every login attempt from a new device will require an OTP code sent to your phone number as an additional security layer. We strongly recommend all players enable 2FA.

Berbrick88 will never ask for your password via email, SMS, Live Chat, or any other communication channel. If you receive such a message, it is a phishing attempt. Do not click any links or provide your account details. Report the incident to Berbrick88 customer support immediately and change your password right away.

Take immediate action with the following steps:

1. Reset your password immediately using the "Forgot Password" feature
2. Check your login history and account activity under "Security Settings"
3. Enable 2FA if you haven't already done so
4. Contact Berbrick88 Live Chat support to report the incident and request a full account review

Our security team will investigate and take appropriate action to protect your account.